Cleveland clinic empathy (patient’s stories)


Tool focus: Video

Communication topics:
Empathy/relationship building

Type of tool: Video

Language: English

Purpose of tool:
A short video to show the importance of empathy.

Brief description:
A short video made by the Cleveland clinic, USA which reminds us of the importance of empathy. We use this video with new students to discuss the fact that everyone has a 'story'. In small group setting we then rehearse the specific skills for finding out the patients ideas, concerns and expectations (ICE).

A. Communication with patients:

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Access: Public

Your name and work address, and co-authors and addresses:Sandra Winterburn