Developers: Jacques van Thiel, Paul Ram, Jan van Dalen
Year of publication: 1992
Date of last revision: 7 January 2021
Setting in which the tool was originally developed/validated: GPs and Internists
Restriction to setting(s): None
Target group: Physicians
Language(s): English, Dutch
General communication behavior / Overall communication behavior
General communication skills:
- Information giving
Additionally, more specific communication skills are assessed for each phase of the consultation (i.e., introducation, follow-up consultation, requests for help, physical examination, diagnosis, management, evaluation of the consultation,
Types of data required to use the tool: Video recordings
Intended application: Education, Research
Reference(s) to development/validation paper(s):
van Es, J. M., Schrijver, C. J., Oberink, R. H., & Visser, M. R. (2012). Two-dimensional structure of the MAAS-Global rating list for consultation skills of doctors. Medical Teacher, 34(12), e794-e799.
Tool/manual available: Yes.
Tool description by the author:
Although the MAAS-Global can be used to rate consultations in real practice, it is not suitable for any situation in day-to-day practice. Optimal ratings can only be achieved when the consultation is relatively complete and uncomplicated, such as when the patient presents just one complaint and the consultation comprises all phases.