Developers: Jacques van Thiel, Paul Ram, Jan van Dalen

Year of publication: 1992

Date of last revision: 7 January 2021

Setting in which the tool was originally developed/validated: GPs and Internists

Restriction to setting(s): None

Target group: Physicians

Language(s): English, Dutch

Translations(s): English

Tool topics:

General communication behavior / Overall communication behavior

Specific constructs/behaviours:

General communication skills:
- Exploration
- Emotions
- Information giving
- Summarization
- Structuring
- Empathy

Additionally, more specific communication skills are assessed for each phase of the consultation (i.e., introducation, follow-up consultation, requests for help, physical examination, diagnosis, management, evaluation of the consultation,

Types of data required to use the tool: Video recordings

Intended application: Education, Research

Reference(s) to development/validation paper(s):

van Es, J. M., Schrijver, C. J., Oberink, R. H., & Visser, M. R. (2012). Two-dimensional structure of the MAAS-Global rating list for consultation skills of doctors. Medical Teacher, 34(12), e794-e799.

Tool/manual available: Yes.

Tool description by the author:

Although the MAAS-Global can be used to rate consultations in real practice, it is not suitable for any situation in day-to-day practice. Optimal ratings can only be achieved when the consultation is relatively complete and uncomplicated, such as when the patient presents just one complaint and the consultation comprises all phases.

Access: Public

Contact: Jan van Dalen