Four Habits Coding Scheme

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Tool focus: Assessment

Communication topics:
Empathy/relationship building
Gathering information/listening
Giving information/explanation & planning

Type of tool: Assessment

Year of publication: 1999;2006

Language: English

Purpose of tool:
Instrument for the observation of provider-patient interviews covering four domains. Three anchored examples are given for different types of behavior each. Anchored examples of the instrument are shown in the article Krupat et al. 2006 (see reference below).Topics covered: invest in the beginning, elicit the patient‰Ûªs perspective, demonstrate empathy, invest in the end

HPCCC Core curriculum objectives

A. Communication with patients:
Gathering information/listening, Relationship building

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Access: Public

Your name and work address, and co-authors and addresses:Frankel RM; Stein T; Krupat E; Irish J