Tool focus: Assessment
Communication topics:
Empathy/relationship building
Gathering information/listening
Giving information/explanation & planning
Type of tool: Assessment
Year of publication: 1999;2006
Language: English
Purpose of tool:
Instrument for the observation of provider-patient interviews covering four domains. Three anchored examples are given for different types of behavior each. Anchored examples of the instrument are shown in the article Krupat et al. 2006 (see reference below).Topics covered: invest in the beginning, elicit the patient‰Ûªs perspective, demonstrate empathy, invest in the end
HPCCC Core curriculum objectives
A. Communication with patients:
Gathering information/listening, Relationship building
B. Intra- & interpersonal communication (professionalism & reflection):
C. Communication in healthcare teams (professional communication):
Access: Public
Your name and work address, and co-authors and addresses:Frankel RM; Stein T; Krupat E; Irish J
Contact: Email
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