Challenging consultations: Facilitator guide

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Tool focus: What to teach

Communication topics:
Breaking bad news
Dealing with strong emotions
Empathy/relationship building
Giving information/explanation & planning
Patient perspective

Type of tool: Communication model, Comprehensive curriculum, Facilitator guide, Simulated clinical encounter

Language: English

Purpose of tool:
Demonstrate core communication skills in preparation for exploring specific communication issues and challenges. Demonstrate appropriate communication skills when dealing with difficult circumstances such as breaking bad news, dealing with sensitive issues, dealing with difficult or violent patients and patients from vlunerable groups. Demonstrate an understanding of a patient centered approach to consultations.Demonstrate a reflective approach to appraising their own consultations and those observed by others.

Brief description:
Comprehensive facilitator guide for 2 two hour workshops on challenging consultations. Includes learning objectives, description of comprehensive curriculum, instructions for tutors and simulated patients and patient scenarios.

HPCCC Core curriculum objectives

A. Communication with patients:
Empathy/relationship building, Patient perspective, Structure

B. Intra- & interpersonal communication (professionalism & reflection):
Professionalism, Self awareness

C. Communication in healthcare teams (professional communication):

Access: Public

Your name and work address, and co-authors and addresses:Paul Kinnersley, Elizabeth Metcalf, Jane Fryer