tEACH forum – Dealing with Errors and Complaints

Healthcare professionals do not set out to make errors in patient care but despite our best efforts sometimes errors do occur. Increasingly patients and their families are being encouraged to speak up and voice their concerns. Whilst many hospitals have dedicated staff to deal with formal ‘complaints’ training in communication skills are still required for clinicians to feel confident to manage face to face meetings with patients or families in often emotional circumstances.

In this one-hour session we are going to explore the emotions at play in such face-face meetings and provide strategies to negotiate high intensity situations in complaints. We will use breakout rooms to discuss a real-life case and develop learning outcomes for future teaching. We look forward to having you join us!

Facilitator – Professor Peter Gillen

Peter Gillen is an Associate professor of surgery at the Royal College of Surgeons in Ireland. He is a retired general surgeon with a special interest in surgical education. Peter has been Clinical Advisor to the National Healthcare Communication Programme in Ireland since 2019. This programme was set up in response to the National Patient Experience survey in 2018 which highlighted communication deficits among healthcare workers as a major cause of concern. The programme targets specific areas of communication and is delivered over four modules of training.

The session will take place on Zoom. To book your place, register above:

After registering, you will receive a confirmation email containing information about joining the meeting

This event is part of a monthly series organised by tEACH – the teaching subcommittee of EACH.