Breaking bad news in ENT

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Tool focus: What to teach

Communication topics:
Breaking bad news
Empathy/relationship building
Gathering information/listening

Type of tool: Communication model, PowerPoint

Language: French

Purpose of tool:
Overview of important communication skills and how to break bad news

Brief description:
Short presentation on breaking bad news including importance of communication skills teaching, video with classical interview (directing) then brain-stroming, then video of consultations with same situation with good skills, then brainstorming again. Presentation of Spikes model and practicing in small groups

HPCCC Core curriculum objectives

A. Communication with patients:
Breaking bad news, Dealing with strong emotions

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Access: Public

Your name and work address, and co-authors and addresses:Johanna Sommer, Geneva