موضوعات التواصل:
الأخبار السيئة العاجلة
التعاطف / بناء العلاقات
جمع المعلومات / الاستماع

الغرض من الأداة:
Overview of important communication skills and how to break bad news

وصف مختصر:
Short presentation on breaking bad news including importance of communication skills teaching, video with classical interview (directing) then brain-stroming, then video of consultations with same situation with good skills, then brainstorming again. Presentation of Spikes model and practicing in small groups