MAAS – Global Rating List for Consultation Skills of Doctors


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Tool focus: Assessment

Communication topics:
Empathy/relationship building
Gathering information/listening
Giving information/explanation & planning

Type of tool: Assessment

Year of publication: 1991

Language: English, Dutch

Purpose of tool:
Instrument for the observation of provider-patient encounters including three sections: section 1: communication skills for phases of the encounter; section 2: general communication skills; section 3: medical aspects; 17 items using a 7-point scale

HPCCC Core curriculum objectives

A. Communication with patients:
Gathering information/listening, Relationship building

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Access: Public

Your name and work address, and co-authors and addresses:van Thiel J; Kraan HF; Van Der Vleuten CP