Developers: Carma Bylund and Greg Makoul

Year of publication: 2002

Date of last revision: 12 May 2023

Setting in which the tool was originally developed/validated: Primary care

Restriction to setting(s): None

Target group: Clinician or other health care provider

Language(s): English

Tool topics:

Empathy

Specific constructs/behaviours:

Patient created empathic opportunities
Clinician responses to empathic opportunities

Types of data required to use the tool: Video recordings, Audio recordings, Transcripts

Intended application: Education, Research

Reference(s) to development/validation paper(s):

Bylund CL, Makoul G. Empathic communication and gender in the physician-patient encounter. Patient Education and Counseling. 2002 Dec;48(3):207-16. PMID: 12477605
156.
Bylund CL, Makoul G. Examining empathy in medical encounters: An observational study using the Empathic Communication Coding System. Health. 2005;18(2):123-40. PMID: 16083407.

Tool/manual available: Yes.

Tool description by the author:

Specific training is not needed. Developed for research. However, could be used also for educational assessments, particularly valid if the conceptual approach to empathic communication is taught.

Access: Public

Contact: Carma Bylund