We recently developed a Position Paper on “How to communicate with families living in compete isolation”. The paper was approved by the main Italian societies of Intensive Care, Emergency Medicine and Palliative Care (SIAARTI, ANIARTI, SICP and SIMEU).
Here you can find the English version: https://www.aniarti.it/wp-content/uploads/2020/04/CommuniCoViD_eng-18apr20.pdf