E-learning Course: Communication Skills for Telephone & Video Consultations

E-learning Course: Communication Skills for Telephone Consultations
E-learning Course: Communication Skills for Video Consultations

Many healthcare staff are now carrying out consultations on the telephone and video.  This is often a type of consultation that staff have not encountered prior to COVID-19 and can be an area of anxiety.  This course demonstrates how applying the core skills of the Calgary-Cambridge Guide to telephone and video consultations provides a structured and patient-centred approach.  We hope you find these online learning packages useful.

This was developed by:

Developed by EACH, NHCP, RCSI, HSE, NCICP