Observational coding of healthcare communication: unpacking patient-provider interactions (part 1)

Member Fee: £120 Non Member Fee: £155

The health provider-patient interaction is complex for researchers to deeply understand the communication dynamics to address person-centred care. To unpack such complex interaction and disentangle specific communication behaviors, observational coding can be used. Several observer-based coding schemes have been developed and are available. However, it may seem daunting to decide when observational coding is useful, how to select or adapt the appropriate coding scheme, and/or how to use it properly to answer your research questions. This course is developed to help researchers or professionals in using observational coding for their research.

The primary focus of the course will be on coding communication behaviours in medical consultations. The course will enable participants to:

  • decide when (and when not) to use observational coding
  • describe different coding schemes and to be able to choose the appropriate scheme for answering their own research question(s)
  • apply a coding scheme through hands-on practice
  • analyse and interpret data
  • avoid common pitfalls during observational coding.

Please note: This course does not include discourse analysis or conversation analysis as coding methods.


Janneke NoordmanJanneke Noordman, PhD
Nivel, Netherlands Institute for Health Services Research, The Netherlands.
Her research interest are person-centred care, participatory research and patient-provider communication with a focus on vulnerable patient groups (e.g. patient with limited health literacy, elderly and patients with psycho-social problems). She is an expert in observational coding and trained many students and researchers in this research methodology, and provides video-feedback to healthcare providers based on their real-life consultations. Janneke is the secretary of the Patient-Provider-Interaction (PPI) Network in The Netherlands and Flanders.

Marij HillenMarij Hillen, PhD
Amsterdam University Medical Centers, The Netherlands
Marij researches physician-patient communication, with a focus on patient trust and on (communication about) uncertainty. As co-chair of the research committee of EACH, she has developed an online database of coding instruments for physician-patient communication. In her research, she has developed and used observational coding to assess communication within second opinion consultations, and communication about uncertainty.

Maximum number of participants: 15

Full Course

Wednesday 17 November 2021 – Part 1
Monday 22 November 2021 – Part 2
Wednesday 24 November 2021 – Part 3


Date/Time 17 Nov 2021 @ 7:30 am - 12:30 pm

Event Type