In the latest edition of its Effective communication in health care webinar series, WHO/Europe will be focusing on the Irish experience of implementing a new national communication training programme for health-care staff. The initiative, led by Winifred Ryan (Lead, National Healthcare Communication Programme, Health Service Executive, Ireland) and Eva Doherty (Associate Professor and Director of the Human Factors in Patient Safety training, research and assessment programme at the Royal College of Surgeons in Ireland), was developed in response to patient feedback from Ireland’s first-ever national patient experience survey.

Their insights promise to be both informative and inspiring, providing valuable lessons on enhancing communication in health-care settings.

To participate in the webinar, please register via the link. You will then receive a confirmation email containing instructions for joining the session.

Speakers:

Eva Doherty and Winifred Ryan

About the Effective communication in health-care webinar series

This webinar series is organized by WHO/Europe, the WHO Collaborating Centre for Health Promotion in Hospitals and Healthcare at the Austrian National Public Health Institute, the International Association for Communication in Healthcare, and the University of Iowa (United States of America).

Each webinar examines the critical role of effective communication in building trust in health-care settings, and the challenges health-care professionals face in effectively communicating with each other and with their patients.

The series also aims to inform future WHO guidance and recommendations on establishing national communication skills training programmes in hospitals, drawing on insights and lessons from programmes in various countries.

Time shown is BST

3-4.30 CEST