Discussing worries over the telephone (nurse/patient interaction)


Tool focus: Video

Communication topics:
End of life care

Type of tool: Video

Language: English

Purpose of tool:
This video might be helpful for those wanting to focus on end of life discussions. In this video the conversation is with a patient's relative, who has competing needs to those of her family. It provides the learner with the opportunity to consider what the nurse does well and what she could do better.

Brief description:
This is a nurse/relative interaction. The nurse has a conversation with a patient's relative over the telephone. The relative is worried that her husband's health is deteriorating and has concerns as they enter an end of life phase of his illness.

Access: Public

Your name and work address, and co-authors and addresses:Lynn Furber, Healthcare Communication Matters, UK