Discussing worries over the telephone (nurse/patient interaction)


Tool focus: Video

Communication topics:
Verbal & non-verbal communication

Type of tool: Video

Language: English

Purpose of tool:
This video might be helpful for those wanting to focus on gathering information. It provides the learner with the opportunity to consider what the nurse does well and what she could do better.

Brief description:
This is a nurse/patient interaction. The nurse has an agenda to tell a patient about her chemotherapy regime but wants to start by ascertaining what the patient already understands. This is an online consultation.

Access: Public

Your name and work address, and co-authors and addresses:Lynn Furber, Healthcare Communication Matters, UK