Tool focus: Video
Verbal & non-verbal communication
Type of tool: Video
Purpose of tool:
This video might be helpful for those wanting to focus on gathering information. It provides the learner with the opportunity to consider what the nurse does well and what she could do better.
This is a nurse/patient interaction. The nurse has an agenda to tell a patient about her chemotherapy regime but wants to start by ascertaining what the patient already understands. This is an online consultation.
Your name and work address, and co-authors and addresses:Lynn Furber, Healthcare Communication Matters, UK