Discussing worries over the telephone (nurse/patient interaction)

Communication topics:
Verbal & non-verbal communication

Purpose of tool:
This video might be helpful for those wanting to focus on gathering information. It provides the learner with the opportunity to consider what the nurse does well and what she could do better.

Brief description:
This is a nurse/patient interaction. The nurse has an agenda to tell a patient about her chemotherapy regime but wants to start by ascertaining what the patient already understands. This is an online consultation.