Discussing worries over the telephone (nurse/patient interaction)

Communication topics:
Dealing with strong emotions

Purpose of tool:
This video might be helpful for those wanted to include the topic of dealing with strong emotions, such as anger.

Brief description:
This is a nurse/patient interaction. The nurse is initially focused on her agenda and then decides to focus on the patient's emotion and what she sees. This video can be used to consider what communication skills the nurse uses and to discuss how she might have done things differently.