Diskutere bekymringer over telefonen (sygeplejerske/patientinteraktion)

Kommunikationsemner:
At håndtere stærke følelser

Formål med værktøj:
This video might be helpful for those wanted to include the topic of dealing with strong emotions, such as anger.

Kort beskrivelse:
This is a nurse/patient interaction. The nurse is initially focused on her agenda and then decides to focus on the patient's emotion and what she sees. This video can be used to consider what communication skills the nurse uses and to discuss how she might have done things differently.