Research shows that most patients around the world do not get humanistic, patient-centric, and empathic care which results in poor care with high disease burden despite the availability of very effective therapies. Members of EACH have contributed heavily to the literature that demonstrates how an absence of effective communication has contributed to this deficit. pEACH (Policy & Practice Committee of EACH) is committed to supporting the implementation of research findings into effective, evidence-based practice, as well as influencing policymakers to develop humanistic medical practice policies.

This 3.5 hour highly interactive session provides evidence/data-based tools/interventions for identifying individual communication preferences/delivery methods/conflict resolution styles, allowing participants to discover, learn and practice the negotiation skills/tools. We will also be including case-studies, data from the literature review, needs assessment, conflict management tools that are useful in negotiation. Evidence-based interventions and tools will be discussed & practiced.

The course  focuses on communication with policymakers and managers at government and level organisation levels, aiming to influence policy which promotes patient safety, quality, and satisfaction.

This course is directed towards educators, researchers, practicing practioners/health care providers,  & health professional learners at any level (students/postgraduate learners)  who wish to develop skills to achieve desired outcomes while enhancing relationships with policy makers/power brokers to influence policies/pracices focused on clinical communication skills. The course combines large group interactive sessions presenting evidence and concrete steps in developing specific strategy with small group sessions where participants work on their individual issues and develop plans of action.

The course will be held in English and as much as possible will accommodate participants for whom English is not their first language. We are aware that institutions in different countries will have varying resources, power structures as well as policy differences and take this into account in helping you devise strategies for your unique situaiton. The course will be highly interactive and participant centered and will enable individual participants to formulate concrete plans for the future to help them achive success and enhance satisfaction & hapiness.

Die Sitzung wird eine dynamische Diskussion und ein Rollenspiel in kleinen Gruppen sein, wobei den Teilnehmern Herausforderungen für Gruppenaktivitäten zur „Problemlösung“ gestellt werden, um sicherzustellen, dass die Teilnehmer den Bedürfnissen unserer politischen Entscheidungsträger und Patienten gerecht werden.

Kursziele: Als Ergebnis dieses Kurses werden die Teilnehmer dazu in der Lage sein

• Bewerten und üben Sie die Entwicklung effektiver Kommunikations- und Verhandlungstechniken, -fähigkeiten und -strategien und bewahren und verbessern Sie gleichzeitig die Beziehung zu politischen Entscheidungsträgern und Machtvermittlern.
• Verstehen Sie, wie sich die Art und Weise, wie man mit Konflikten umgeht, auf Verhandlungen auswirken kann.
• Erklären Sie, wie persönliche Interessen und Positionen das Verhandeln beeinflussen.
• Identifizieren Sie persönliche Stärken und Möglichkeiten zur Verbesserung Ihrer Kommunikations- und Verhandlungsfähigkeiten.
• Erkennen Sie den Wert des Verständnisses Ihrer besten Alternative zu einer ausgehandelten Vereinbarung (BATNA).

Course facilitators have extensive experience in teaching effective negotiation and communication skills, facilitating Train the Trainers Courses for health professions educators, teaching health professional learners at all levels as well as negotiating at many levels in real life.

Moderatoren

Shakaib (Shak) Rehman, MD, MACP, FEACH, CSH, FAMIA, FACH, is Chair & Professor of Biomedical Informatics at the University of University of Arizona College of Medicine-Phoenixn i the US.  He is currently the Treasurer of EACH and the former Chair of pEACH, the policy, practice and public relations committee of EACH.  He has conducted research on and taught about clinical communication and medical education for over 33 years and oversees communication skills curriculum for students, residents and practicing clinicians. He has provided faculty development related to communication skills teaching and curriculum all over the world

Calum Mackichan, PhD, BSc

Standing Committee of European Doctors, Belgium

Member price £130

Non member price £185