Standardized Patient Satisfaction Questionnaire (SPSQ)

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Tool focus: Assessment

Communication topics:
Empathy/relationship building
Gathering information/listening
Giving information/explanation & planning

Type of tool: Assessment

Year of publication: 2003

Language: English

Professions in which tool to be used: Medicine

Level of learner: Undergraduate

Goals/Educational objectives:
10 item form assesses simulated patient's (SP) satisfaction with the student‰Ûªs communication and interpersonal skills during the learner-SP encounters. It is composed of nine of the ten American Board of Internal Medicine (ABIM) Patient Satisfaction Questionnaire (PSQ)15 items and one additional item designed to evaluate the patient‰Ûªs perspective of the physician‰Ûªs interpersonal and communication skills.

Chessman AW, Blue AV, Gilbert GE, Carey M, Mainous AG. Assessing Students‰Ûª Communication and Interpersonal Skills Across Evaluation Settings. Family Medicine 2003; 35(9): 643-648.

HPCCC Core curriculum objectives

A. Communication with patients:
Gathering information/listening, Relationship building

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Simulated clinical encounter: No

Access: Public

Author(s) and affiliation(s): Chessman AW;Blue AV;Gilbert GE;Carey M;Mainous AG