Standardized Patient Satisfaction Questionnaire (SPSQ)

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Tool focus: Assessment

Communication topics:
Empathy/relationship building
Gathering information/listening
Giving information/explanation & planning

Type of tool: Assessment

Year of publication: 2003

Language: English

Purpose of tool:
10 item form assesses simulated patient's (SP) satisfaction with the student‰Ûªs communication and interpersonal skills during the learner-SP encounters. It is composed of nine of the ten American Board of Internal Medicine (ABIM) Patient Satisfaction Questionnaire (PSQ)15 items and one additional item designed to evaluate the patient‰Ûªs perspective of the physician‰Ûªs interpersonal and communication skills.

HPCCC Core curriculum objectives

A. Communication with patients:
Gathering information/listening, Relationship building

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Access: Public

Your name and work address, and co-authors and addresses:Chessman AW;Blue AV;Gilbert GE;Carey M;Mainous AG