Tool focus: Assessment

Communication topics:
Empathy/relationship building
Gathering information/listening
Giving information/explanation & planning
Shared decision making

Type of tool: Assessment

Year of publication: 2001

Language: English

Professions in which tool to be used: Medicine

Level of learner: Undergraduate, Postgraduate

Goals/Educational objectives:
Instrument for the observation of provider-patient interviews; 32 items with yes/no options divided in six domains. Topics covered: set the stage, elicit information, give information, understand the patient's perspective, end the encounter, if suggested a new or modified treatment/ prevention plan

Makoul G. The SEGUE Framework for teaching and assessing communication skills. Pat Educ Couns. 2001;45(1):23-34.

HPCCC Core curriculum objectives

A. Communication with patients:
Gathering information/listening, Relationship building, Shared decision making

B. Intra- & interpersonal communication (professionalism & reflection):

C. Communication in healthcare teams (professional communication):

Simulated clinical encounter: No

Access: Public

Author(s) and affiliation(s): Makoul G