Discussing worries over the telephone (nurse/patient interaction)


Tool focus: Video

Communication topics:
Interprofessional/team communication

Type of tool: Video

Language: English

Purpose of tool:
This video might be helpful for those wanted to include the topic of confronting colleagues and their behaviour in clinical practice. In this case a nurse plans and orchestrates a conversation with one of her medical colleagues.

Brief description:
The nurse wants to confront a surgeon about her behaviour in the operating theatre. The nurse uses a behaviour, impact and feeling approach within the conversation, but is clearly uncomfortable having this conversation.

Access: Public

Your name and work address, and co-authors and addresses:Lynn Furber, Healthcare Communication Matters, UK