Developers: Kravitz, RL; Bell, RA
Year of publication: 1999
Date of last revision: 21 October 2019
Setting in which the tool was originally developed/validated: Outpatient internal medicine
Restriction to setting(s): Ambulatory settings
Target group: Physician-patient interactions in outpatient settings
Information asking / requests for information / question asking (patient)
Responding to patients’ requests for information / responding to questions
Patients' requests for information and physician action; physicians' responses to patients' requests
Types of data required to use the tool: Video recordings, Audio recordings, Transcripts
Intended application: Research
Reference(s) to development/validation paper(s):
Kravitz RL, Bell RA, Franz CE, Elliott MN, Amsterdam E, Willis C, Silverio L. Characterizing patient requests and physician responses in office practice. Health Serv Res. 2002 Feb;37(1):217-38. PubMed PMID: 11949922.
Kravitz RL, Bell RA, Azari R, Kelly-Reif S, Krupat E, Thom DH. Direct observation of requests for clinical services in office practice: what do patients want and do they get it? Arch Intern Med. 2003 Jul 28;163(14):1673-81. PubMed PMID: 12885682.
Tool/manual available: Yes. (Tool is described in published literature)
Tool description by the author: