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UID:69@each.international
DTSTART;TZID=Europe/London:20220426T180000
DTEND;TZID=Europe/London:20220426T190000
DTSTAMP:20220405T115739Z
URL:https://each.international/es/calendar/teach-forum-dealing-with-errors
 -and-complaints/
SUMMARY:tEACH forum - Dealing with Errors and Complaints
DESCRIPTION:tEACH forum - Dealing with Errors and Complaints\nHealthcare pr
 ofessionals do not set out to make errors in patient care but despite our 
 best efforts sometimes errors do occur. Increasingly patients and their fa
 milies are being encouraged to speak up and voice their concerns. Whilst m
 any hospitals have dedicated staff to deal with formal ‘complaints' trai
 ning in communication skills are still required for clinicians to feel con
 fident to manage face to face meetings with patients or families in often 
 emotional circumstances.\n\nIn this one-hour session we are going to explo
 re the emotions at play in such face-face meetings and provide strategies 
 to negotiate high intensity situations in complaints. We will use breakout
  rooms to discuss a real-life case and develop learning outcomes for futur
 e teaching. We look forward to having you join us!\n\nFacilitator - Profes
 sor Peter Gillen\n\nPeter Gillen is an Associate professor of surgery at t
 he Royal College of Surgeons in Ireland. He is a retired general surgeon w
 ith a special interest in surgical education. Peter has been Clinical Advi
 sor to the National Healthcare Communication Programme in Ireland since 20
 19. This programme was set up in response to the National Patient Experien
 ce survey in 2018 which highlighted communication deficits among healthcar
 e workers as a major cause of concern. The programme targets specific area
 s of communication and is delivered over four modules of training.\n\nThe 
 session will take place on Zoom. To book your place\, register above:\n\nA
 fter registering\, you will receive a confirmation email containing inform
 ation about joining the meeting\n\nThis event is part of a monthly series 
 organised by tEACH - the teaching subcommittee of EACH.
CATEGORIES:EACH Course
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