Conflict amongst health professionals working in inter-disciplinary teams in the hospital is a known patient safety issue and a source of stress and burnout for the professional. Teaching conflict resolution skills is challenging as it can be difficult to generate scenarios which safely trigger the learner’s experience of heightened emotion and also facilitate the opportunity to practice the communication skills to resolve the conflict.
At the end of this workshop, participants will be able to:
- Analyse the issues associated with teaching learners conflict resolution skills for use with colleagues in the workplace
- Evaluate a number of experiential activities and a didactic presentation which can be used to teach conflict resolution skills including a role-play which triggers genuine emotions
- Select the components of the teaching plan presented to design a session to suit the needs of their learners
Professor Eva Doherty, Director of Human Factors in Patient Safety, DClinPsych, CClinPsychol (AFPsSI), CPsychol (AFBPsS), PFHEA, FEACH.
Eva is a practising clinical psychologist, Associate Professor and Director of the Human Factors in Patient Safety (HFPS) training, research and assessment programme at the National Surgical Training Centre, Department of Surgical Affairs, RCSI University of Medicine and Health Sciences. The HFPS training is a mandatory component of the postgraduate professional training for surgical, emergency medicine, radiology and ophthalmology trainees. The programme provides interactive workshops for trainees and more recently for consultants on topics which include medical error, risk management, communication, teamwork, conflict resolution, decision-making, open disclosure, emotional intelligence, crisis management, resilience, professionalism and leadership. Eva pioneered and currently directs the academic Postgraduate Diploma/MSc in Human Factors in Patient Safety which is an inter-professional one/two year part-time blended programme. Eva’s recent publications and research interests include communication issues in Irish hospitals, personality factors in medical education and the assessment of improvements and remediation of communication skills.
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