Rising to the Challenge of Teaching Clinical Communication Skills Online (Workshop 1 of 2)

Member Fee: £90 (or £150 for both parts) Non Member Fee: £115 (or £180 for both parts)

Essentials of Online Teaching; Teaching communication skills online using role play and simulated patients

The first workshop in the EACH online series focuses on the core evidenced based components of experiential CCS education and how these can be safely and effectively transferred to teaching online using online platforms.

This workshop will include demonstrations, experiential exercises and discussion of the following core teaching methods:

  • Building group dynamics in a virtual classroom
  • Facilitating safe and effective role-play online using Simulated Patients
  • Maximising the impact of feedback online

Participants will have the chance to consider how online tools and techniques can be used to enhance online experiential clinical communication skills instruction in their own institution. There will also be a valuable opportunity to network with your peers in other institutions whilst sharing your own experience of online teaching, whether you are just considering the move to online delivery or have been using these approaches for some time.

Please note, during these sessions we will be delivering training using Zoom however many of the principles and approaches are transferable to different platforms.

Workshop Two:

‘Building your Toolkit’ – Exploring additional approaches for online teaching

This workshop will explore complementary approaches to role-play with simulated patients, the mainstay of experiential teaching. The approaches covered in this workshop are aimed at offering variety and increasing student engagement in the learning process.

This workshop will include demonstrations, experiential exercises and discussions of the following aspects of communication skills teaching:

  • Using pre-recorded video clips to teach clinical communication skills online
  • Peer role-play as a teaching technique
  • Experiential exercises to vary learning
  • Using synchronous experiential online learning time most effectively


Sandra WinterburnSandra Winterburn
Academic Lead for the Clinical Communication Curriculum, Norwich Medical School

Sandra works as an Associate Professor at Norwich Medical School where she is the Academic Lead for the Clinical Communication Curriculum. She has a background in nursing and has been actively involved in teaching clinician-patient communication to a range of professional groups, at both undergraduate and postgraduate level, for more than 15 years.

Sandra is Co-Chair of the teaching committee (tEACH) within EACH and has a particular interest in:

  • Small group experiential teaching methods (including online delivery)
  • Train the Trainers initiatives
  • Curriculum Design for Healthcare communication

Laura BlackburnLaura Blackburn
Occupational Health Physician, Lecturer and Coach, East of England

Dr Laura Blackburn is an Occupational Health Physician, Lecturer and Coach based in the East of England. With a strong interest in learner engagement and the use of technology in teaching, the last 12 months have proved the opportunity to accelerate the development of creative and innovative approaches to meet learner’s changing needs. One such opportunity has been in working with the Norwich Medical School Consultations Skills Team in the delivery of undergraduate consultation skills training and also in developing and delivering postgraduates training nationally.

Although a coaching approach weaves throughout Laura’s practice as a Clinician and Educator, a particular focus is coaching professionals looking to change careers or flourish during periods of challenge and transition. This includes working with national organisations in establishing coaching schemes and meeting their development, delivery and training needs.

Conor GilliganConor Gilligan
Conor Gilligan, University of Newcastle, Australia.

Conor is Associate Professor in Health Behaviour Science at the University of Newcastle, and leads the Discipline of Health Behaviour Science in designing and implementing the clinical communication skills curriculum in the Joint Medical Program (Universities of Newcastle and New England). Conor facilitates small group learning with undergraduate students across all stages of training, and is passionate about contributing to the development of a workforce of patient centred clinicians who communicate effectively with patients and with each other, as well as about upskilling clinicians to contribute to students’ learning in their clinical supervision roles. Conor is an active teacher, researcher, and curriculum developer in this space.

Kim TaylorKim Taylor
Simulated Patient, Clinical Communication Skills Training

Kim Taylor’s work as a simulated patient in the field of Clinical Communication Skills training has led to workshops and courses with doctors and healthcare professionals throughout the UK and Internationally from Norway to Sri Lanka, Russia to South Africa.
At undergraduate level, Kim works in experiential sessions with medical students at the University of Cambridge.

With a special interest in the development of training materials, Kim has consulted on a number of projects for the University including a review of the simulated patient training programme and the creation of resources to support the Clinical School’s online experiential CCS sessions.


The times shown are GMT.

Date/Time 10 Mar 2022 - 11 Mar 2022 @ 9:00 pm - 12:00 am

Event Type